Remote Domain Policy Management

Control costs and easily manage the customer domain by building standardized environments for all PCs at a customer site.

Available as an optional component of our on-premises platform, Remote Environment Manager™ is a powerful desktop management tool that allows you to easily manage the customer domain. Use it to create configuration profiles and apply them automatically to the devices at a customer site. It significantly reduces the total cost of desktop and application management by enabling you to proactively and securely centralize and standardize desktop management.

Remote Enviornment Manager Screenshot

Comprehensive, Standardized and Enforceable Configuration

Remote Environment Manager allows you to configure every aspect of the desktop at logon, logout or at frequent intervals throughout the day.

Aspects of the remote PC you can control include:

Windows firewall (XP SP2+)
Power management
Mapped drives
Printers
Manage shortcuts
Manage Outlook profiles
Microsoft Office preferences
Registry and permissions management
Desktop file management
Active Directory environment standardization
Automatic script execution

Granular Management Selection

You can create multiple profiles that are applied based on patented validation logic that allows you to determine which users and computers receive which configuration settings. There are 25 built-in validation types, but if these do not meet your customers' needs, a custom validation feature is also available.

USB and Port Security

Remote Environment Manager allows you to control and prevent access to USB and peripheral storage devices at the level of individual device types. The USB and Port Security option can control read and write access to USB ports, storage and communication devices on the desktop. This is an important feature for differentiation and especially for customers with regulatory requirements for data security.

Power Management

With a focus today on energy efficiencies and cost, the power management feature of Remote Environment Manager is ideal to shut down idle machines.

Active Directory Integration

Since Remote Environment Manager is fully integrated with Active Directory, administrators can use Active Directory variables in configurations allowing a standard configuration profile to configure user specific information. These profiles can then be used at multiple customer sites, dramatically lowering the number of unique configuration activities.

Remote Support Management

Ongoing management requires access and control of individual desktops from anywhere. Remote Support Manager works from any Java-enabled browser to give technicians the power to manage:

Point-to-point file transfers
Services, processes and drivers
File System and the Registry
Installed applications
Open files, DLLs and registry keys
Tasks and alerts
Remote reboots
Remote control
Chat with support agent

Key Benefits

Lower Total Cost of Support: Automating and centralizing desktop configuration tasks reduces the hidden costs of supporting PCs. There are verifiable benefits of moving to a standardized configuration for PCs. A recent IDC study found the savings from moving to a centrally managed PC environment resulted in an average savings of $190 per PC (IDC: Optimizing Infrastructure: The Relationship Between IT Labor Costs and Best Practices for Managing the Windows Desktop, October 2006). This amounts to a potential savings of almost $4,000 per year for a 20-seat customer installation.

Centralized Management: A single management console allows you to configure, secure, inventory and support desktops and laptops from a central location.

Secure Client Configuration: Standardize and secure desktops consistently across Windows versions.